Because most of our products are produced to order, please read this policy before placing a bulk order.
Custom and Private-Label Goods
Customised and private-label products are manufactured to your approved specification and cannot be returned for change of mind, ordering errors or overstock.
Stock Items
Unused stock items in original packaging can be returned within 14 days of delivery. Return freight and any restocking cost are the buyer’s responsibility, and the return must be agreed with us in writing first.
Defective Goods
If goods are defective, report it within 7 days of delivery with photographs or video and the order number. Once verified, we replace the affected units or issue a credit note. Where replacement is not practical, we refund the value of the affected units.
Wrong Item or Shortage
If you receive the wrong item or a short quantity, notify us within 7 days. We arrange the missing or correct goods at our cost, or credit the difference.
Samples
Sample charges are not refundable. Where agreed in writing, sample cost can be deducted from a following bulk order.
How to Start a Claim
Send your order number, a short description and clear photographs through our contact page. We respond within 2 business days.